Frequently Asked Questions
Everything you need to know about shopping with E9.
How long does shipping typically take?
Standard domestic shipping takes 3-5 business days, while international orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Please note that sale items are final sale and cannot be returned.
How do I find the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.
Can I track my order in real-time?
Yes, once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.
Are your garments ethically sourced?
At E9, we prioritize sustainability and ethical labor practices. We partner only with manufacturers who comply with fair trade standards and use eco-friendly materials whenever possible.